Since Watson won Jeopardy TV show back in 2011, the hype about IBM's artificial intelligence only increases year after year. Despite all the exaggeration around it, conversational interfaces are here to stay.
At Oi, we face challenges regarding customer support savings, helping reducing calls and customer pains creating new experiences for people manage their plans and seek for support. Providing points of contact near as possible to the users everydays lifes in a way that they can do things by themselves, is not only a important business strategy but also a user demand. Messaging apps are used by people every minute, every day. It makes sense to automate process building easy and fluid conversational interfaces.